YAŞAR , E. .; YAYLA , E. . How well can ChatGPT manage service failures? . Turismo y Sociedad, [S. l.], v. 37, p. 305–334, 2025. DOI: 10.18601/01207555.n37.12. Disponível em: https://revistas.uexternado.edu.co/index.php/tursoc/article/view/10568. Acesso em: 3 jul. 2025.