Imagen del destino desde la perspectiva del turista

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Autores

Juan Carlos Castro Analuiza
Jheimy Morelia Palacios Pérez
Lauro Vladimiro Plazarte Alomoto

Resumen

La imagen del destino turístico influye en la calidad percibida, la satisfacción y la experiencia de las vacaciones de los visitantes. El objetivo del estudio fue analizar la formación de dicha imagen mediante la revisión sistemática de informes de investigación que consideran la combinación de los tres continuos bipolares. Se llevó a cabo el meta análisis sobre la base de estudios previos en distintos campos, como ocio, hotelería, turismo y marketing. El proceso meta analítico de 46 artículos se desarrolló a partir del análisis de efectos aleatorios. Se destaca que el continuo con mayor representatividad en la imagen del destino es el común-único. Se demuestra que el turista toma su decisión de visita con base en características comunes funcionales, psicológicas y aquellas características únicas y exclusivas que proporciona un destino. Por lo tanto, los resultados del estudio aportan significativamente a la gestión del marketing de destino.

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