Adventure Tourism Benchmark – Analyzing the Case of Suesca, Cundinamarca
Adventure Tourism Benchmark – Analyzing the Case of Suesca, Cundinamarca
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Tsao Borrero, J.F. 2012. Adventure Tourism Benchmark – Analyzing the Case of Suesca, Cundinamarca. Turismo y Sociedad. 13, (nov. 2012), 209–226.
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Nov 20, 2012
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Adventure tourism is a growing sector within the tourism industry and understanding its dynamics is fundamental for adventure tourism destinations and their local authorities. Destination benchmarking is a strong tool to identify the performance of tourism services offered at the destination in order to design appropriate policies to improve its competitiveness. The benchmarking study of Suesca, an adventure tourism destination in Colombia, helps to identify the gaps compared with successful adventure tourism destinations around the world, and provides valuable information to local policy-makers on the features to be improved. The lack of available information to tourists and financial facilities hinders the capability of Suesca to improve its competitiveness.
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Referencias (VER)
Adventure Travel Trade Association (2010). Adventure Tourism Development Index. 2010 report. http://www.adventuretravel.biz/wpcontent/uploads/2011/07/atdi_2010_report.pdf
Adventure Travel Trade Association (2009). Adventure Tourism Development Index. 2009 report.
BarsKy, J. D. (1996). Building a program forworld class service. Cornell Hotel and Restaurant Administration Quarterly, February, 17-27.
British USumbia, Official Travel Planning Site (2011). Outdoor Adventure Guide 2011. http://www.hellobc.com/en-CA/default.htm
BucKley, R. (2006b). Adventure tourism research:a guide to the literature. Tourism Recreation Research 31, 75-83.
BucKley, R. (2007a). Adventure tourism products: price, duration, size, skill, remoteness. Tourism Management 28, 1428-1433.
BucKley, R. (2010). Adventure Tourism Management. Butterworth-Heinemann, Elsevier Ltd., 2010.
Butler, R .W. (1980). The concept of a tourist areacycle of evolution: implications for management of resources. Canadian Geographer 24(1), 5-12.
Camp, R. C. (1989) Benchmarking: the Search for Industry Best Practices that Leads to Superior Performance. ASQC Quality Press, Milwaukee, Wisconsin.
Castellanos, F. (2005). Plan de desarrollo turístico sostenible para el municipio de Suesca (Cundinamarca). Turismo y Sociedad, V. 4 fasc.4,2005, pp. 211-226.
Ustman, M. M. (1989). Tourism Marketing. Van Nostrand Reinhold, New York.
Corporación Autónoma Regional de Cundinamarca. (2000). Esquema de ordenamiento territorial municipio de Suesca. Bogotá, CAR, 2000.
Department of National Heritage (1996). Benchmarking for Smaller Hotels: Competing with the Best. London.
European Commission. (1998). Research in the field of integrated quality management of tourism destinations. http://www.wttc.org
Hu, W. & Wall, G. (2005). Environmental Management, Environmental Image and the Competitive Tourist Attraction. Journal of Sustainable Tourism, vol. 13, n.º 6.
Hudson S. (2003). Sport and Adventure Tourism. New York, Haworth Hospitality Press.
Kozak, M. (2000). Destination benchmarking: facilities, customer satisfaction and levels of tourist expenditure. PhD thesis, Sheffield Hallam University, UK.
Kozak, M. (2001). Comparative assessment of tourist satisfaction with destination across two nationalities. Tourism Management 22(3), 391-401.
Kozak, M. (2004). Destination Benchmarking. Concepts, Practices and Operations. Cabi Publishing, Massachusetts.
Kozak M., Rimmington M., & Chon, K. S. (1999). Developing a Benchmarking Model for Tourist Destinations. Practice of Graduate Research in Hospitality & Tourism, 1999, pp. 23-42,20p.
Mcnair, C. J. & LeibFried, K. H. J. (1992) Benchmarking, a Tool for Continuous Improvement. Harper Business, New York.
Morrison, A. M. (1989). Hospitality and Travel Management. Albany, New York.
Ochoa, F. & López, L. (2010). Cadenas de valor de turismo sostenible. Guía metodológica, caso Suesca. Fundación Endesa USombia, Corporación Biocomercio Sostenible.
Pearce, D. G. (1997). Competitive destination analysis in Southeast Asia. Journal of Travel Research 35(4), 16-24.
Plan de desarrollo municipal. (2008). Suesca somos todos. Alcaldía municipal de Suesca. Oscar Barrera Hurtado. Alcalde municipal. 2008-2012.
Queenstown, New Zealand. Official Website. (2011). Official Visitor Guide 2011. http://www.queenstownnz.co.nz/information/Maps/#Visitor_Guide
Seaton, A. V. (1996). The Competitive Evaluation of Tourism Destination Performance: Scotland and European Tourism 1985-1994. Report for the Scottish Tourist Board.
SwarbrooKe, J., Beard, C., LecKie, S. and Pomfret, G. (2003). Adventure tourism: the new frontier. Oxford, Butterworth-Heinemann
Thomason, L., Usling, P. and Wyatt, C. (1999b). Destination Benchmarking II: the 1998 pilot. Insights, May, A173-A180.
Torres, A. (2007). Análisis empresarial y de mercados para la cadena de valor de turismo en el municipio de Suesca. Instituto Alexander Von Humboldt - Fundación Endesa USombia. 2007.
University of Idaho (2006). Yosemite National Park Visitor Study. Summer 2005. National Park Service, U.S. Department of the Interior.
Untong, A., Kaosaard, M., Ramos, V., Reymaquieira, J. (2011). Perceived Value of Logistics Management in Tourism and Destination Loyalty: an Application to Chiang Mai, Thailand. Mimeo.
United Nations World Tourism Organization un-Wto. (2011). Tourism Highlights. 2011 Edition. http://0-www.wtoelibrary.org.llull.uib.es/content/u27062/fulltext.pdf
Vanhove, N. (2005). The Economics of Tourism Destination. Oxford: Elsevier Butterworth- Helnemann
Wober, K. W. (2002). Benchmarking in Tourism and Hospitality Industries: the Selection of Benchmarking Partners. Cab International, Wallingford, UK.
Yin, R. K. (1994). Case Study Research: Design and Methods. 2nd edn. Applied Social Research Methods Series 5. Sage, California.
Zairi, M. (1992) The art of benchmarking: using customer feedback to establish a performance gap. Total Quality Management 1(1), 11-24.
Adventure Travel Trade Association (2009). Adventure Tourism Development Index. 2009 report.
BarsKy, J. D. (1996). Building a program forworld class service. Cornell Hotel and Restaurant Administration Quarterly, February, 17-27.
British USumbia, Official Travel Planning Site (2011). Outdoor Adventure Guide 2011. http://www.hellobc.com/en-CA/default.htm
BucKley, R. (2006b). Adventure tourism research:a guide to the literature. Tourism Recreation Research 31, 75-83.
BucKley, R. (2007a). Adventure tourism products: price, duration, size, skill, remoteness. Tourism Management 28, 1428-1433.
BucKley, R. (2010). Adventure Tourism Management. Butterworth-Heinemann, Elsevier Ltd., 2010.
Butler, R .W. (1980). The concept of a tourist areacycle of evolution: implications for management of resources. Canadian Geographer 24(1), 5-12.
Camp, R. C. (1989) Benchmarking: the Search for Industry Best Practices that Leads to Superior Performance. ASQC Quality Press, Milwaukee, Wisconsin.
Castellanos, F. (2005). Plan de desarrollo turístico sostenible para el municipio de Suesca (Cundinamarca). Turismo y Sociedad, V. 4 fasc.4,2005, pp. 211-226.
Ustman, M. M. (1989). Tourism Marketing. Van Nostrand Reinhold, New York.
Corporación Autónoma Regional de Cundinamarca. (2000). Esquema de ordenamiento territorial municipio de Suesca. Bogotá, CAR, 2000.
Department of National Heritage (1996). Benchmarking for Smaller Hotels: Competing with the Best. London.
European Commission. (1998). Research in the field of integrated quality management of tourism destinations. http://www.wttc.org
Hu, W. & Wall, G. (2005). Environmental Management, Environmental Image and the Competitive Tourist Attraction. Journal of Sustainable Tourism, vol. 13, n.º 6.
Hudson S. (2003). Sport and Adventure Tourism. New York, Haworth Hospitality Press.
Kozak, M. (2000). Destination benchmarking: facilities, customer satisfaction and levels of tourist expenditure. PhD thesis, Sheffield Hallam University, UK.
Kozak, M. (2001). Comparative assessment of tourist satisfaction with destination across two nationalities. Tourism Management 22(3), 391-401.
Kozak, M. (2004). Destination Benchmarking. Concepts, Practices and Operations. Cabi Publishing, Massachusetts.
Kozak M., Rimmington M., & Chon, K. S. (1999). Developing a Benchmarking Model for Tourist Destinations. Practice of Graduate Research in Hospitality & Tourism, 1999, pp. 23-42,20p.
Mcnair, C. J. & LeibFried, K. H. J. (1992) Benchmarking, a Tool for Continuous Improvement. Harper Business, New York.
Morrison, A. M. (1989). Hospitality and Travel Management. Albany, New York.
Ochoa, F. & López, L. (2010). Cadenas de valor de turismo sostenible. Guía metodológica, caso Suesca. Fundación Endesa USombia, Corporación Biocomercio Sostenible.
Pearce, D. G. (1997). Competitive destination analysis in Southeast Asia. Journal of Travel Research 35(4), 16-24.
Plan de desarrollo municipal. (2008). Suesca somos todos. Alcaldía municipal de Suesca. Oscar Barrera Hurtado. Alcalde municipal. 2008-2012.
Queenstown, New Zealand. Official Website. (2011). Official Visitor Guide 2011. http://www.queenstownnz.co.nz/information/Maps/#Visitor_Guide
Seaton, A. V. (1996). The Competitive Evaluation of Tourism Destination Performance: Scotland and European Tourism 1985-1994. Report for the Scottish Tourist Board.
SwarbrooKe, J., Beard, C., LecKie, S. and Pomfret, G. (2003). Adventure tourism: the new frontier. Oxford, Butterworth-Heinemann
Thomason, L., Usling, P. and Wyatt, C. (1999b). Destination Benchmarking II: the 1998 pilot. Insights, May, A173-A180.
Torres, A. (2007). Análisis empresarial y de mercados para la cadena de valor de turismo en el municipio de Suesca. Instituto Alexander Von Humboldt - Fundación Endesa USombia. 2007.
University of Idaho (2006). Yosemite National Park Visitor Study. Summer 2005. National Park Service, U.S. Department of the Interior.
Untong, A., Kaosaard, M., Ramos, V., Reymaquieira, J. (2011). Perceived Value of Logistics Management in Tourism and Destination Loyalty: an Application to Chiang Mai, Thailand. Mimeo.
United Nations World Tourism Organization un-Wto. (2011). Tourism Highlights. 2011 Edition. http://0-www.wtoelibrary.org.llull.uib.es/content/u27062/fulltext.pdf
Vanhove, N. (2005). The Economics of Tourism Destination. Oxford: Elsevier Butterworth- Helnemann
Wober, K. W. (2002). Benchmarking in Tourism and Hospitality Industries: the Selection of Benchmarking Partners. Cab International, Wallingford, UK.
Yin, R. K. (1994). Case Study Research: Design and Methods. 2nd edn. Applied Social Research Methods Series 5. Sage, California.
Zairi, M. (1992) The art of benchmarking: using customer feedback to establish a performance gap. Total Quality Management 1(1), 11-24.